Arriving late will deprive you of valuable treatment time. Although we aim to complete your entire session within the allotted time, tardiness of more than 10 minutes could result in rescheduling. For detailed information on fees, please consult our cancellation policy.
At RUMA we have a 48 hour Cancellation / No Show Policy in place to ensure guests can get in for appointments in a timely manner and to respect our providers’ time. Any appointment that no shows and/or cancels within 48 hours will have the following fee automatically charged to the credit card on file:
All Injection/Medical Appointments:
15 minutes – $50
30-59 minutes – $100
60+ minutes – $150
All Skin Health Appointments:
Skin Consultations – $30
Any Skin Health Service – $50
If a client has no shown and/or late canceled 3 times, client will then be required to prepay in full for future services at time of booking appointment. The amount pre-paid for is nonrefundable if the no-show/cancellation policy is violated. If appointment is rescheduled prior to 48 hours of the appointment time, the amount paid will be credited for future services at RUMA.
We respect our Providers’ time as they are booked out weeks to months ahead, and we have a significant waiting list. Last-minute cancellations do not allow us time to fill those gaps. We appreciate your understanding of our cancellation policy. This will allow the RUMA team to continue to provide the highest quality service for you and future patients, as well as valuing our team members’ time.
By scheduling an appointment, you are agreeing to our cancellation/no-show policy.
We do not offer refunds on any services rendered. Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome, it cannot be guaranteed. Clients are responsible for additional treatments needed to achieve desired results.
Retail: We do not offer refunds on products purchased. Defective products may be exchanged within 14 days for the same product only.
No refund on Gift Certificates purchases.
Although we love animals, we ask that you please leave your pet at home during your visit to RUMA. Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our healthcare facility. To avoid any disruption or inconvenience, we ask that you please leave your pet at home.
Thank you for your cooperation and consideration of all our patients.
Many clinics price neuromodulator treatments by “area,” rather than by the actual amount of medication used. At RUMA, we take a more precise, individualized, and science-based approach.
We do not dose neuromodulators strictly according to pharmaceutical on-label unit standards because each neuromodulator brand unit of measurement is different and not interchangeable. Instead, our providers customize reconstitution to account for the true amount of active neurotoxin (150 kDa) delivered, measured in nanograms.
Our internal unit of measurement is customized insulin units, and patients are charged based on the exact amount of active medication used (per insulin unit), not by treatment area alone.
The neuromodulator selected — Botox®, Dysport®, or Xeomin® — is chosen based on the patient’s medical history, prior toxin response, anatomy, aesthetic goals, and personal preference.
Understanding the Differences Between Neuromodulators
While all FDA-approved neuromodulators work by relaxing targeted muscles, each has unique characteristics:
Precision Injection Philosophy
Our injectors use advanced, precision-based techniques to place neuromodulators directly into the target muscle, rather than surrounding tissues. From a clinical standpoint, only approximately 20–40% of a muscle’s neuromuscular junctions need to be affected to significantly reduce muscle contraction.
This range represents the optimal therapeutic window, allowing for noticeable softening of dynamic lines while preserving natural facial expression and movement.
Customized, Natural Results
Every neuromodulator treatment at RUMA is fully individualized. We prioritize anatomy-driven dosing, thoughtful placement, and conservative precision to achieve results that are natural, refined, and transformative — never frozen.
Our goal is not simply muscle relaxation, but harmonious facial balance, longevity of results, and a look that still feels like you.
Schedule your consultation and experience the RUMA difference, where expertise meets artistry, and science meets care.
